Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") explains how 63php ("we," "us," "our," or the "Company") collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your," or "User") of the 63php gaming platform and related services accessible at https://63php.cam (collectively, the "Service"). This Policy applies to all information collected through our website, mobile-optimized platform, customer support channels, and any other means by which you interact with 63php.

By accessing or using the 63php platform, creating an account, or otherwise providing personal information to us, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Service and refrain from providing any personal information to 63php. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the 63php platform.

63php is committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We employ industry-standard security measures and best practices to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 63php account or use our services, we collect personal information that you voluntarily provide to us. This information is necessary for account creation, identity verification, fraud prevention, and compliance with legal and regulatory requirements. The categories of personal information we collect include:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, nationality, gender, and copies of identification documents such as Philippine passport, driver's license, PhilSys ID, or other government-issued photo identification required for age and identity verification purposes.
• Contact Information: Email address, mobile phone number, residential address including street address, barangay, city/municipality, province, and postal code for communication purposes and address verification.
• Account Credentials: Username, password (stored in encrypted format), and security questions and answers used to protect and recover your account.
• Financial Information: Payment method details including GCash account information, Maya/PayMaya details, bank account numbers, bank names, account holder names, and other payment instrument information necessary to process deposits and withdrawals. Note that we do not store complete credit card numbers or CVV codes.
• Verification Documents: Digital copies or photographs of government-issued identification, proof of address documents such as utility bills or bank statements, selfie photographs for identity matching, and other documents required to complete Know Your Customer (KYC) and Anti-Money Laundering (AML) verification procedures.
• Communication Records: Content of messages, emails, live chat conversations, and other communications you send to our customer support team or that we send to you in the course of providing service.

2.2 Information Automatically Collected

When you access and use the 63php platform, certain information is automatically collected through the use of cookies, web beacons, log files, and similar tracking technologies. This information helps us understand how you interact with our Service, improve platform performance, detect and prevent fraud, and enhance your user experience. Automatically collected information includes:

• Device Information: Device type and model, operating system and version, browser type and version, screen resolution, device identifiers such as IMEI or advertising ID, and other device characteristics.
• Usage Data: Pages visited, games played, bets placed, features accessed, time spent on pages, click patterns, navigation paths, referral sources, search queries entered, and other behavioral data reflecting how you interact with the platform.
• Technical Data: Internet Protocol (IP) address, Internet Service Provider (ISP), geographic location information derived from IP address or GPS data (with your consent), time zone settings, connection timestamps, and technical error logs.
• Transaction History: Complete records of all deposits, withdrawals, wagers, wins, losses, bonus claims, and other financial transactions conducted through your account.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, local storage objects, and other tracking technologies as described in Section 10 of this Policy.

2.3 Information from Third Parties

We may receive additional information about you from third-party sources to verify your identity, prevent fraud, comply with legal obligations, or enhance our services. These third-party sources may include payment processors and financial institutions that process your deposits and withdrawals, identity verification services that confirm your identity and age, credit reference agencies and fraud prevention databases, publicly available databases and information sources, and marketing and analytics partners. Information received from third parties is handled in accordance with this Privacy Policy and applicable data protection laws.

3. How We Use Your Information

63php processes your personal information for specific, legitimate purposes related to providing and improving our gaming services. We use your information in the following ways:

3.1 Account Management and Service Provision

• Creating and maintaining your 63php account and user profile
• Authenticating your identity when you log in and access the platform
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and other gaming services
• Managing bonuses, promotions, loyalty rewards, and VIP program benefits
• Maintaining transaction histories and account records
• Providing customer support and responding to your inquiries and requests

3.2 Legal Compliance and Security

• Verifying your age to ensure you are 21 years or older as required by law
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Complying with applicable gaming regulations and licensing requirements
• Detecting, investigating, and preventing fraud, cheating, and other prohibited activities
• Monitoring for problem gambling behaviors and implementing responsible gaming measures
• Enforcing our Terms and Conditions and other platform policies
• Responding to legal processes, government requests, and law enforcement inquiries
• Protecting the security and integrity of our platform and systems

3.3 Service Improvement and Personalization

• Analyzing usage patterns to understand player preferences and improve platform features
• Personalizing your gaming experience based on your activity and preferences
• Recommending games and betting markets that may interest you
• Optimizing platform performance, load times, and mobile responsiveness
• Conducting research and analytics to enhance our services
• Testing new features, games, and functionality

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications (with your consent)
• Notifying you about new games, features, and platform updates
• Sending transactional emails regarding deposits, withdrawals, and account activity
• Providing important service announcements and policy updates
• Conducting customer satisfaction surveys and gathering feedback

4. Legal Bases for Processing

Under Philippine data protection law, we must have a lawful basis for processing your personal information. We process your information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (our Terms and Conditions), including account creation, transaction processing, and service provision.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including age verification, AML/KYC requirements, gaming regulations, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: You have provided explicit consent for specific processing activities, such as marketing communications or optional data collection. You may withdraw consent at any time by contacting us.

5. Information Sharing and Disclosure

63php does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf and support our business operations. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors and financial institutions (GCash, Maya, banks) that facilitate deposits and withdrawals
• Identity verification and KYC/AML service providers that confirm your identity and age
• Game providers and software suppliers that operate the games on our platform
• Customer support platforms and communication service providers
• Cloud hosting and data storage providers that maintain our infrastructure
• Security and fraud prevention services that protect our platform
• Analytics and performance monitoring tools that help us improve our services
• Marketing and advertising platforms (only with your consent)

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or other legal processes
• Respond to requests from regulatory authorities or gaming commissions
• Report suspicious transactions or comply with AML/KYC regulations
• Cooperate with law enforcement investigations
• Enforce our Terms and Conditions or protect our legal rights
• Protect the safety, rights, and property of 63php, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or other business transaction involving 63php, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing. You may withdraw consent at any time by contacting us as specified in Section 12.

6. Data Security and Protection Measures

63php takes the security of your personal information seriously and implements comprehensive technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, destruction, or loss. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive information such as passwords and payment details are encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions. We employ role-based access controls and the principle of least privilege.
• Authentication and Authorization: User accounts are protected by secure password requirements, and we employ multi-factor authentication for sensitive operations and administrative access.
• Network Security: Our systems are protected by firewalls, intrusion detection and prevention systems, and continuous security monitoring to detect and respond to potential threats.
• Secure Infrastructure: We utilize reputable cloud service providers with robust security certifications and compliance standards to host our platform and store data.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Employee Training: All employees with access to personal information receive training on data protection principles and security best practices.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches, and we will notify affected users in accordance with applicable breach notification laws.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 63php and for a reasonable period thereafter.
• Closed Accounts: After account closure, we retain certain information for a minimum of five (5) years to comply with gaming regulations, AML/KYC requirements, tax obligations, and to resolve potential disputes or fraud investigations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for a minimum of five (5) years as required by gaming and financial regulations.
• Communication Records: Customer support communications and correspondence are retained for two (2) to five (5) years depending on the nature of the communication.
• Marketing Data: Information collected for marketing purposes is retained until you withdraw consent or request deletion, subject to overriding legal retention requirements.
• Legal Holds: In cases involving legal proceedings, regulatory investigations, or suspected fraud, we may retain information for longer periods as necessary to protect our legal rights and comply with legal obligations.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot be used to identify you may be retained indefinitely for analytical and research purposes.

8. Your Privacy Rights and Choices

Under Philippine data protection law and this Privacy Policy, you have certain rights regarding your personal information. To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within thirty (30) days or as otherwise required by law.

8.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal information in a commonly used electronic format, subject to verification of your identity and any legal restrictions.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings, or you may contact us to request updates to information you cannot change yourself.

8.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw consent, or you object to processing. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

8.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of information you have contested or when you object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms.

8.7 Marketing Communications

You may opt out of receiving promotional emails and marketing communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your communication preferences in your account settings, or contacting customer support. Note that even if you opt out of marketing communications, we will still send you transactional and service-related messages.

8.8 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

8.9 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at https://www.privacy.gov.ph.

9. Children's Privacy

The 63php platform is strictly intended for individuals who are twenty-one (21) years of age or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21, and we do not knowingly allow persons under 21 to register for accounts or use our services. If we become aware that we have collected personal information from a person under 21 without proper parental consent (where applicable), we will take immediate steps to delete such information and terminate the associated account.

If you are a parent or guardian and believe your child under the age of 21 has provided personal information to 63php, please contact us immediately using the contact information in Section 12, and we will take appropriate action to remove the information and close the account.

10. Cookies and Tracking Technologies

63php uses cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your use of the platform, enhance your user experience, analyze usage patterns, and deliver personalized content and advertising. This section explains how we use these technologies and how you can control them.

10.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies enable the website to remember your actions and preferences over time and recognize your device on subsequent visits.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential cookies required for the platform to function properly, including authentication, security, and transaction processing. These cookies cannot be disabled without severely impacting your ability to use the Service.
• Functional Cookies: Cookies that remember your preferences, settings, and choices to enhance your user experience, such as language preferences, display settings, and account features.
• Performance and Analytics Cookies: Cookies that collect information about how you use the platform, including pages visited, features used, and errors encountered. This information helps us improve platform performance and user experience.
• Advertising and Marketing Cookies: Cookies used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may track your activity across websites and are subject to your consent.

10.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling certain cookies may limit your ability to use some features of the 63php platform. You can manage cookie preferences through your browser settings or by using our cookie consent tool available on the website.

11. International Data Transfers

The 63php platform primarily serves Filipino users, and your personal information is stored on servers located in the Philippines or in jurisdictions with adequate data protection standards. However, some of our service providers and business partners may be located outside the Philippines, which may involve transferring your personal information to countries with different data protection laws.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Entering into data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission
• Ensuring service providers comply with internationally recognized data protection frameworks and certifications
• Conducting due diligence on the data protection practices of recipients in foreign jurisdictions
• Implementing technical and organizational measures to protect data during transmission and storage

12. Changes to This Privacy Policy

63php reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a new "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on the platform.

Your continued use of the 63php platform after the effective date of any Privacy Policy changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. If you do not agree with any changes to this Policy, you must discontinue use of the Service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us through any of the following channels:

• Email: [email protected] or [email protected]
• 24/7 Live Chat: Available through the 63php website in English and Tagalog
• Customer Support: Access support resources through your account dashboard
• Response Time: We strive to respond to all privacy inquiries within 2-5 minutes via live chat and within 24-48 hours via email

When contacting us regarding privacy matters, please provide sufficient information to allow us to verify your identity and locate your account. We may request additional verification information to protect your personal information from unauthorized access.

14. Philippine Data Privacy Act Compliance

63php is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission. As a personal information controller, we adhere to the principles of transparency, legitimate purpose, and proportionality in our collection and processing of personal data.

We have designated a Data Protection Officer responsible for overseeing our data privacy compliance program. If you have concerns about our data privacy practices or wish to file a complaint, you may contact our Data Protection Officer at [email protected] or escalate your concern to the National Privacy Commission.